Brad Egeland knows: “Sales says “yes” to everything, right? Come on, that’s the stereotype that we all have, isn’t it? Sales promises the moon, hands it off to us and now we have to deliver. Or worse, Sales promises some vague idea of the moon and now the customer is expecting the full moon and we have to work very hard (and dance) to reset those customer expectations.”
Approach is Everything!
How you handle the customer requests or the needs that have caused this decision point is very important.