Working with customer personalities

Featured in the Selling through Customer Service training manual
By Tony Gillen

Some customers are easy to work with, others are not! We get on with some customers; others are pains in the neck, stupid or just plain awkward! Using a mix of whole group work and syndicate discussion, this training activity strips away the veil from all customers so that participants can, very easily, understand what kind of customer they are dealing with. Once they can recognize the four types they will be able to: help the customer to buy; know they are being professional; enjoy work more; and sell more.