Feedback with Finesse

By Ken Blanchard, images

Feedback – from managers, customers, and associates – can help salespeople improve their performance. But if the way you give or receive feedback causes hostility or hurt feelings, it may do more harm than good. Constructive criticism is constructive only if its practical benefits outweigh any negative emotions it stirs. The next time you’re on the giving or receiving end of constructive criticism, use these ideas to offer or accept it gracefully – then put the feedback to use.

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