Bad News? How to Deliver It to Your Customer…

By TLSA International

Ideally, nothing would ever go wrong in the world of sales. However, inevitably it does; fromimages supply delays to product faults, there will always be problems that a faithful customer services representative has to calmly resolve. In the world of sales, it’s impossible for all transactions to be smooth and efficient, so it’s important to be prepared for the worst.

We know how to deliver good customer service, but how should we make the most of uncomfortable or awkward conversations with customers? It’s all in the communication. Customers may not necessarily be happy, polite or understanding, but both the customer service provider and the customer have the same goal in mind: solving the problem as soon as possible. […Continue Reading…]