By Butch Bellah
If you or your company makes no mistakes, you can skip this today’s blog. OK, now that we’ve gotten that out of the way, let’s get down to some ways to turn mistakes and errors into positive, profitable opportunities for you and your career in sales.
Let’s face it: errors are part of business. Orders are mishandled, products are damaged or shipped incorrectly and deliveries are late. The larger the business you represent the more it happens and the more one has to learn to satisfy dissatisfied customers. While I believe you should always strive for perfection, the reality is we are all going to have customers who are upset for one reason or another. How you handle those customers will go a long way to determining how successful you will be.
Everyone can keep happy customers. But, what you do with the unhappy ones is the difference between a good salesperson and a superstar. […Continue Reading…]