5 Reasons You Should Smile More as a Leader | Michael Hyatt

Want to know one leadership tip that you can start implementing immediately? Smile. Not only will it elevate your mood, it will help others relax too. Keep reading for other reasons why you should smile more as a leader.

What do you think are some disadvantages to smiling?

5 Reasons You Should Smile More as a Leader | Michael Hyatt.

smile more

Sales Execs: 17 Truths You Can’t Avoid If You Want to Stay Relevant, Effective, and Connected

By David M. Dye (Trailblaze, Inc.) 

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Organizations that stay relevant, effective, and connected do one vital thing consistently to avoid decay and irrelevancy. These 17 truths will keep your organization healthy, relevant, and effective.

 

Customer Information – Why Protection is So Important

By Megan Totka (The Pipeline Guest Post: Renbor Sales Solutions, Inc.)

In the sales business, we hold the key to tons of information from customers. While it may be something as simple as their name, address, and phone number, it’s amazing what can be done with that information if it gets in the wrong hands. Sales companies also often store all kinds of other information – credit or debit card numbers, social security numbers, and so much more.

By now, surely we’ve all heard about Target’s information compromise issue. If you tuned out of the news for the holidays, anyone who used a debit or credit card at Target from Black Friday until just before Christmas likely had their information gathered by hackers. Banks are cancelling and re-issuing cards by the millions, and Target is trying to do damage control by offering free credit monitoring for a year to anyone who was affected.

Now, could Target have done anything more to prevent this major breach from happening? Maybe. But there are some valuable lessons to be learned about keeping your customers’ data safe. If nothing else, the Target issue is helping us to see how exactly consumers are affected when their data is misused. It can cause problems in nearly every aspect of their lives.

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 Here are a few tips, courtesy of InformationWeek.com, that we can do better in the future when it comes to keeping our customers’ data safe.

 

 

Is the Customer Always Right? Really?

By 

Buyers are more empowered than ever before. They have more choices, more leverage in imagesa tough economy and a competitive environment. They also have social media, a powerful new way to share their experiences – good or bad – about the companies they buy from. With all that power, buyers make demands and set high expectations. They know that sellers are afraid that they’ll take their business elsewhere. So they threaten to do so when they are unhappy with service, selection or price.

What’s a seller to do under these circumstances? Given the power shift, is it still valid to operate with a philosophy that “the customer is always right?” If so, where do you draw the line?