The Effect of Poor Customer Service and What to Do About It

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Although we all know that bad customer service hurts a business, this fact is made much more realistic and understandable by the monetary loss a business suffers from poor customer service. US enterprises lose an estimated $83 billion as a result of poor customer service. Could your business be suffering and losing money because of your customer service?

This new white paper details the scary real world figures that poor customer service causes but we also present detailed steps for you to carry out that will help improve your customer service and keep your customers happy.
Read on to discover:

  • Myths of customer service
  • Up-to-date data on how and why customers are affected by customer service
  • How to use channels, technology, and other strategic choices to improve your customer service

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