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Although we all know that bad customer service hurts a business, this fact is made much more realistic and understandable by the monetary loss a business suffers from poor customer service. US enterprises lose an estimated $83 billion as a result of poor customer service. Could your business be suffering and losing money because of your customer service?
This new white paper details the scary real world figures that poor customer service causes but we also present detailed steps for you to carry out that will help improve your customer service and keep your customers happy.
Read on to discover:
- Myths of customer service
- Up-to-date data on how and why customers are affected by customer service
- How to use channels, technology, and other strategic choices to improve your customer service
Offered Free by: Compare Business Products
People who lead teams often get so busy that they lose focus and struggle with the dynamics of the personalities and talents they manage. David Dye’s book, The Seven Things is a well-written, SMART, and genuinely helpful resource.
– Mary C. Kelly
Productive, energized, and innovative teams are critical to your success. In The Seven Things Your Team Needs to Hear You Say, author David M. Dye shares practical and encouraging tools you can use to cultivate engaged, responsible, and results-oriented teams. Whether you’re a new frontline leader, a small business owner, or a veteran manager, The Seven Things Your Team Needs to Hear You Say will inspire you to inspire your team. You don’t need buckets of charisma – they just need to hear you say these seven things.
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By Lee B. Salz (The Sales Management Minute)
Wondering if investing in sales onboarding is worth it? Learn the 9 results of sales onboarding in this episode of the Sales Management Minute and the answer is clear.
There’s a lot of buzz today around sales onboarding and sales enablement. You may be wondering if sales onboarding should be on your executive team’s priority list of corporate initiatives. Here are nine reasons why it belongs high on your list.
When recruiting sales reps, the best time to start the evaluation process is from the very first interaction with the candidate. A candidate’s responsiveness, professionalism, and respectfulness are all characteristics that can be judged well before the actual interview. These three key intangible characteristics will help indicate whether a sales rep will be successful in the future or not. A candidate that possesses all three characteristics is not guaranteed success, however, not having even one of these items should rule out the candidate for sure.
By Scott Gruher (Sales Benchmark Index)
Your Sales Leaders talk to their people on a regular basis. They hold forecasting calls every other week. Pipeline reviews. One-on-ones. But something’s missing. Why are good sales people leaving? This post explores how sales coaching can improve retention.
Do You Really Know Why Good People Leave?
Top reps leave for greener pastures more now than ever in the past. Your competitors and recruiters are on the prowl. Here are some common excuses Sales Managers make when an ‘A’ player leaves:
- Our comp plan is broken – comp isn’t always the issue. It is an enabler, but typically not a solution. 3rd party exit interviews rarely list compensation as the reason for leaving.
- We hired the wrong person – Why…what happened? Was it truly a hiring mistake, or did you not invest in them?
- Expectations aren’t realistic – if this is the case, why hasn’t everyone left? Why are you still there?
- I am too busy to coach – busy doing what? Nothing is more important than coaching your team to a higher level
Good Coaching Will Make A Difference – […Continue Reading…]
You’ve been working hard — Coming in early, staying late — So why not reward yourself?Rather than waiting for someone else to do it, Laura Vanderkam (Fast Company) shares 10 ways you can pat yourself on the back.
By Dave Elkington (InsideSales.com Blog)
Hiring a vice president of sales is one of the most important decisions a CEO ever makes.
A wise choice puts the company in position for the kind of explosive growth we have experienced at InsideSales.com. The wrong person may create a cancerous culture that consistently underperforms.