Tag Archives: Sales Process

Key Performance Indicators for Sales People

By Chris Joseph (Chron.com)

Getting the most out of your sales force is essential for gaining a competitive edge. However, if you don’t have mechanisms in place to measure the performance of your salespeople, you may not know for sure if they are operating at peak efficiency. thT9Y1MTJL

 

Examining some key sales performance indicators can provide a wealth of valuable information.

Sales Probing Questions That are Key to Understanding a Customers Needs.

By Matt G (The Sales Corner)

There’s one search happening on Google that seems to bring a fair amount of traffic to The Sales Corner. The search is “Sales Probing Questions.” The people searching these terms are generally looking for information on how to establish the correct questions to ask their customers. They are looking for magic tools to help them decide what are the right questions or not. I wish I could tell you what questions always work, but the truth is that you have to deal with a lot of trial and error in any sales environment.

th7T32TIPHThe goal is to increase sales or marketing visibility. In order to do this effectively you need to remain in constant production. The problem is that a lot of sales people, don’t know how to go about this in a way that’s beneficial, and doesn’t waste their time, or the customers time. Often times they get burned out.

Here are five Sales Probing Questions below that you can use to immediately start to impact your customer relationships. As a sales rep I pride myself on knowing my customers and what their problems are, and what makes them happy. You’ll find benefit in the same!

10 Questions To Slow Down Your Sales Process … And Result In More Sales

By Mike Carroll (blog.hubspot.com)

Sometimes the best way to increase revenue is actually to slow down. Stop rushing to the proposal stage, and instead ask yourself these 10 questions to slow down your sales process.

10 Questions To Slow Down Your Sales Process … And Result In More Sales

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The Effect of Poor Customer Service and What to Do About It

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Although we all know that bad customer service hurts a business, this fact is made much more realistic and understandable by the monetary loss a business suffers from poor customer service. US enterprises lose an estimated $83 billion as a result of poor customer service. Could your business be suffering and losing money because of your customer service?

This new white paper details the scary real world figures that poor customer service causes but we also present detailed steps for you to carry out that will help improve your customer service and keep your customers happy.
Read on to discover:

  • Myths of customer service
  • Up-to-date data on how and why customers are affected by customer service
  • How to use channels, technology, and other strategic choices to improve your customer service

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How to Prepare for a Valuable Sales Discovery Session

By Brian Walsh (Business 2 Community)

SJP

Know Where You’re Going. Understand Where You’ve Been.

If you want to truly understand how you can help your client, you need to assess what you know. A call with someone you’ve never met before is very different than one where you have some background. This may seem like an elementary point, but I’ve seen way too many salespeople approach all their discovery calls the same way. As a result, they miss opportunities to change their conversation in a way that connects them to buyer value drivers. The prep is critical for many reasons, and it starts with two simple questions:

  1. Where am I in the account?
  2. Where am I not?

Remember the “Who”

Effective preparation doesn’t end there. A lot of salespeople make the mistake by only asking those questions. They focus their discovery only on the account white space, or if it’s a new account, where they think they have the biggest chance of making a sale. That information is important, but you need to consider the “who.”

Research from CSO Insights shows that three or more individuals are involved in the final B2B buying decision. Your challenge as a salesperson is to articulate your solution’s value and differentiation in a way that shows the business impact to each of these decision makers. You won’t be successful in showing your business impact to this key group if you don’t follow an effective discovery process.

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Who Really Achieves Success in Sales?

By Mark Hunter (“The Sales Hunter”)

Success in sales does not go to the one who has the lowest price. Nor does success in sales go to the one who has the best customers. And, success in sales does not go the one who has the most intelligence.

Who really achieves success in sales? The people who practice integrity with every person with whom they come in contact.  There is no substitute – no alternative – to consistent integrity.

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SJP

Best Practices for Sales Engagement

Discover 5 steps to improve your sales pipeline and forecast.

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As the landscape of modern sales evolves based on global trends, sales people are finding themselves stretched to do more, sell on the go, and make quota faster.
Today, sales leaders need to increase productivity and reduce friction in the sales process in order to hit their quotas.
This guide orchestrates the five steps necessary to improve your sales pipeline and forecast.

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